Quality & Shipping
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Pre order campaigns can vary on window of time to take orders, however they are always specified on an individual basis. Shipping and production on pre order usually takes 14 days from the end point of the pre-order campaign window.
We will send out the orders to meet the end of the individually specified timeline.
For other orders, they usually ship within 1 business day, and it can take 3-5 days to arrive. If you have pre-order, and otherwise in stock items mixed in the same order, we will send them with the release of the pre-order item(s).
In the rare event that your order takes longer, or doesnt show up, please contact us.
In most cases, we produce extra items beyond the pre-order and can cover, or re send anything missed. In the event that we do not have another to cover the missing item, we will provide a full refund for the item, and may still send out a comparable item to make things right.
Our #1 goal is to provide quality, fair trade, and organic items, and to ensure satisfaction with every order placed.